Privacy policy
Last updated: 05.01.2026
Welcome to https://stemplus.clinic/ (“Website”, “we”, “our”, “us”).
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our services.
1. INFORMATION WE COLLECT
a. Personal Information
Information you voluntarily provide, including:
* Full name
* Email address
* Phone number
* Medical inquiries or health-related information submitted via forms
* Any other information you choose to provide
b. Automatically Collected Data
When you access the Website, we may collect:
* IP address
* Browser type and version
* Device information
* Pages visited and time spent
* Referring URLs
c. Cookies and Tracking Technologies
We use cookies and similar technologies to improve user experience and analyze Website performance.
2. HOW WE USE YOUR INFORMATION
We use your information to:
* Provide and manage our services
* Respond to inquiries and appointment requests
* Improve Website functionality and user experience
* Communicate with you (including updates or service-related messages)
* Comply with legal obligations
We do not sell your personal data.
3. HEALTH INFORMATION DISCLAIMER
Any health-related information submitted through the Website is treated with confidentiality. However, submitting information through the Website does not establish a doctor–patient relationship.
4. LEGAL BASIS FOR PROCESSING (GDPR)
If you are located in the European Economic Area (EEA), we process your data based on:
* Your consent
* Performance of a contract
* Legal obligations
* Legitimate interests (e.g., improving our services)
5. DATA SHARING AND DISCLOSURE
We may share your data with:
* Service providers (hosting, analytics, communication tools)
* Legal authorities if required by law
* Professional advisors
All third parties are required to protect your data.
6. DATA RETENTION
We retain your personal data only as long as necessary for the purposes described in this policy or as required by law.
7. YOUR RIGHTS (GDPR)
You have the right to:
* Access your personal data
* Correct inaccurate information
* Request deletion of your data
* Restrict or object to processing
* Withdraw consent at any time
* Lodge a complaint with a supervisory authority
To exercise your rights, contact us at: office@stemplus.bg
8. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal data. However, no system is completely secure.
9. THIRD-PARTY LINKS
Our Website may contain links to third-party websites. We are not responsible for their privacy practices.
10. COOKIES POLICY
We use cookies to:
* Ensure Website functionality
* Analyze traffic
* Improve user experience
You can control cookies through your browser settings.
11. CHILDREN’S PRIVACY
Our Website is not intended for individuals under the age of 18. We do not knowingly collect data from children.
12. INTERNATIONAL DATA TRANSFERS
Your data may be processed outside your country of residence. We ensure appropriate safeguards are in place.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
14. CONTACT INFORMATION
If you have any questions about this Privacy Policy, please contact us:
STEMPLUS Clinic
Website: https://stemplus.clinic/
Email: office@stemplus.bg
Address: 32 Elemag St., Izgrev Res. Complex, Izgrev District, 1113 Sofia, Bulgaria
By using this Website, you agree to this Privacy Policy.
